Generational differences make the workplace more productive

Communication styles and attitudes toward rewards have been identified as key differences between generations that are impacting workplace productivity, according to the latest findings from an international survey by Kelly Services.

The survey finds that despite the  popularity of instant messaging among Gen Y, face-to-face contact remains the preferred method of communication in the workplace. When receiving rewards and bonuses, many older workers like non-cash items such as time off work and training opportunities while Gen Y has a clear preference for monetary rewards.

The Kelly Global Workforce Index obtained the views of nearly 100,000 people in 34 countries including more than 13,000 in Australia.

Kelly Services Managing Director, James Bowmer, said that generational differences can sometimes cause friction between employees, but when properly managed, can also be a source of growth.

The survey also finds that 40 per cent of Australian respondents say the differences between Gen Y (aged 18-29), Gen X (aged 30-47) and baby boomers (aged 48-65) make the workplace more productive, while 23 per cent say they interfere with productivity and 24 per cent say they make no difference.

“When the differences between the age groups are harnessed effectively, they can provide a powerful stimulus to creativity and productivity. Rather than trying to smother this diversity, good employers are utilising it to generate fresh ideas and new ways of doing business,” Mr Bowmer said.

Among the key findings of the survey:

• Baby boomers believe they understand the generational differences better than Gen Y or Gen X
• Gen Y are the most positive about the productivity benefits flowing from diverse age groups in the workplace
• In communicating with colleagues, all generations prefer face-to-face discussion over written or electronic communication
• Gen Y and Gen X largely opt for traditional cash rewards while many baby boomers lean toward non-cash benefits such as time off and training opportunities
• Almost half (47 per cent) say they have experienced intergenerational conflicts in their workplace.

There is acknowledgement across the spectrum that age-related differences do impact on the way people go about their work. The survey shows Gen Y and Gen X are more likely than baby boomers to adapt their communication style when dealing with collegues from a different generation.

Mr Bowmer said it is important that employers recognise the key differences between the generations that can be effectively managed in order to achieve a harmonious balance and a productive work environment.

“Juggling these pressures is challenging but by addressing issues such as compensation and internal communications amongst others, it is possible to reap the benefit from a diverse group of people, and generate conditions that can help organisations to flourish,” Mr Bowmer said.