Human Resources Outsourcing Library

Talent is the number one asset of a successful company. Yet finding the right people for the job is a huge challenge. Cost cutting has led to shortages of HR staff and increased workloads. Tight talent markets and global mobility present more obstacles. It is important to recognise that when your business needs to extend beyond your core competencies, think outside.

For a complimentary labour impact study, email toni_jackson@kellyservices.com.

Think Outside: Access the latest outsourcing and consulting webinars.

Outsourcing Trends

• Is Australia ready for the home-based Virtual Call Centre? - This report examines the uptake of the virtual contact centre model for Australian business. 
• HR Changing all the Time
• Knowledge Process Outsourcing (KPO) an emerging opportunity
• HR Outsourcing: Managing the people issues
• Pros and Cons of outsourcing your payroll
• Recruitment Process Outsourcing - Usage and trends in Australia
• The use of HROs and RPOs grows

Human Resources Outsourcing (HRO)

• The 10 Myths of an MSP Program for Human Capital - Insight around engaging a Managed Service Provider (MSP)
• Human Resource Outsourcing Acronyms - Frequently used HRO acronyms.
• Framework for Outsourcing Decisions - The 6 step process for outsourcing decisions.
• Outsourcing Decision Model - A simple decision model for outsourcing strategic activities.
• Common Outsourcing Pitfalls - Mitigation strategies to avoid common pitfalls encountered when firms outsource functions.

Vendor Management Solutions (VMS)

• The Basics of Vendor Management Systems - This white paper describes the general concepts and features of a VMS. From process to pricing, this is a comprehensive look at the uses and benefits of a VMS for any organisation.
• Vendor Accountability for Contingent Workforce Management - This white paper discusses how vendor neutrality can deprive the customer of the valuable services of an accomplished staffing partner with proven expertise in managing the complexities of the global staffing process.
• Case Study: Talent At The Best Price - A report describing how to manage your company’s recruitment whilst providing superior value for your company.

HR Metrics and Workforce Strategies 

• HR Responses to the GFC: How Australian HR Dimension Subsidiaries are Tackling the Challenges - This report is based on a confidential survey in early March 2009 of members of the International HR Directors Forum.
• Enterprise Workforce Management; Implementation Best Practices - This comprehensive white paper outlines the challenges and risks unique to Enterprise WFM solution deployment and the proven strategies and best practices an organisation can use to ensure solution success.
• Tracking the Rise of Global Contingent Workforce - Managing contingent workforce is a full-time global job as companies compete for on-demand talent in a tight labor pool. New software is making it easier to manage the process.
• Making the Contingent Workforce Strategic - This white paper discusses the human capital management aspects of utilising the contingent workforce, including the situations that lend themselves to contingent labor and best-practices of managing the associated costs and risks.
• The Contract Labor Benchmark Report - This report discusses the challenges of managing contract labor and recommends strategies to achieve greater efficiency, savings, and compliance.
• Measuring cost-per-hire - A report examining the different variables and/or consistent approaches Australian companies use to measure cost-per-hire.

Recruitment Processs Outsourcing (RPO)

• RPO Usage and Trends - A report describing how RPO provides companies with cost savings, increased candidate quality, effective screening processes and tools, metrics and new technology without major capital investments.
• RPO Case Study - How a Fortune 100 financial services company saved millions.