Human Resources Outsourcing Library

Talent is the number one asset of a successful company. Yet finding the right people for the job is a huge challenge. Cost cutting has led to shortages of HR staff and increased workloads. Tight talent markets and global mobility present more obstacles. It is important to recognise that when your business needs to extend beyond your core competencies, think outside. 

For a complimentary labour impact study, email toni.jackson@kellyocg.com.

Think Outside: Exclusive webcasts on HR Trends and Strategies

Access NEW webcast recordings:

• Seven Seismic Shifts - Trends Shaking & Reshaping Strategic HR
• RPO in 2010 - Launch of the RPO Report ( Download a copy of the report here )

Outsourcing Trends

• State of the Industry - Global Employment and Recruitment Industry Trends 2009
• KellyOCG moves up on Bakers Dozen list - Ranked Second as a Global Market Leader for 2009 
• Is Australia ready for the home-based Virtual Call Centre? - This report examines the uptake of the virtual contact centre model for Australian business. 
• Windows into India – What you need to know if outsourcing to India
• Case Studies for Business Process Outsourcing (BPO) – for small to medium sized organisations who don’t want to lose total control or offshore:
  - Streamlined Distribution Centre and Warehouse Management
  - Administrative Support Services
  - Production Operations Management 
• HR Changing all the Time
• Knowledge Process Outsourcing (KPO) an emerging opportunity
• HR Outsourcing: Managing the people issues
• Pros and Cons of outsourcing your payroll
• Recruitment Process Outsourcing - Usage and trends in Australia
• The use of HROs and RPOs grows

Human Resources Outsourcing (HRO)

• Global Talent Management Best Practices - HCI is the global resource for best practices and next practices in human capital management.
• Human Resource Outsourcing Acronyms - Frequently used HRO acronyms.
• Framework for Outsourcing Decisions - The 6 step process for outsourcing decisions.
• Common Outsourcing Pitfalls - Mitigation strategies to avoid common pitfalls encountered when firms outsource functions.

Contingent Workforce Outsourcing (CWO)

• Special Report: Contingent Workforce Optimisation - Contingent labour is being used in greater capacity as the benefits become more widely recognised.
• The 10 Myths of an MSP Program for Human Capital - Insight around engaging a Managed Service Provider (MSP)
• Contract Labour Management - Superior workforce strategies for a demanding market (Download time: 3 mins)
• Contingent Workforce Outsourcing Case Study – Learn about a company who have successfully implemented an MSP and their outstanding results.
• Contingent Workforce Strategies – Intel conducts pilot study before implementing its MSP
• Innovative Talent Management Program - Learn how the Global Leader in Footwear and Apparel and Equipment embarked on an overhaul of its staffing processes resulting in an MSP that may become the benchmark for the future.  (Download time: 2 mins)
• Benefits of a Managed Service Program (MSP) - What you should expect through CWO.

HR Metrics  

• HR Responses to the GFC: How Australian HR Dimension Subsidiaries are Tackling the Challenges - This report is based on a confidential survey in early March 2009 of members of the International HR Directors Forum.
• Measuring cost-per-hire - A report examining the different variables and/or consistent approaches Australian companies use to measure cost-per-hire.

Recruitment Process Outsourcing (RPO)

• 2010 Global RPO Report - explores the state of labour markets and recruitment challenges as well as the latest developments in RPO. 
• RPO Usage and Trends - A report describing how RPO provides companies with cost savings, increased candidate quality, effective screening processes and tools, metrics and new technology without major capital investments.
• RPO Case Study - How a Fortune 100 financial services company saved millions.